Privacy Policy

Forwarder Ecosystem ("we", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our logistics connection platform.

We collect the following types of information: • Account information: Full name, email address, phone number, job title, company name. • Company information: Company name, address, country, transport modes, banking details (for payment). • Order information: Shipment details, origin/destination addresses, dimensions, weight. • Usage data: Login information, pages visited, platform interactions. • Technical data: IP address, browser type, device information.

We use your information to: • Provide and maintain our logistics connection platform. • Verify identities and approve company accounts. • Connect you with suitable freight forwarding partners. • Process orders, quotes, and transactions. • Send notifications about orders, messages, and system updates. • Improve and optimize user experience. • Analyze aggregated data to improve our services.

We may share your information in these cases: • With other logistics partners on the platform when you conduct transactions. • With third-party service providers that support platform operations. • When required by law enforcement authorities. • To protect our legitimate interests. We do not sell your personal information to third parties.

We apply industry-standard security measures to protect your information, including: • Data encryption in transit (SSL/TLS). • Password hashing using bcrypt algorithm. • Role-based access control (RBAC). • Regular data backups. • System activity monitoring and logging.

You have the right to: • Access and view your personal information. • Request correction of inaccurate information. • Request deletion of your account and related data. • Opt out of marketing communications. • Export your personal data. To exercise these rights, please contact us via email.

We use session cookies to maintain login state and analytics cookies to understand how users interact with the platform. You can adjust cookie settings in your browser.

Your information is stored on secure servers. We retain personal data only for as long as necessary to provide services or as required by law.

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notifications.

If you are an EU resident, you have additional rights under the General Data Protection Regulation (GDPR): • Right to be informed about how your data is processed. • Right to restrict data processing. • Right to object to data processing for marketing purposes. • Right to data portability (export data in machine-readable format). • Right to be forgotten (request deletion of personal data). Legal basis for processing: We process data based on consent, contract performance, legal obligation, or legitimate interests.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA): • Right to know what personal information is collected and used. • Right to request deletion of personal information. • Right to opt out of sale of personal information (we do NOT sell data). • Right to non-discrimination for exercising privacy rights.

If you are a Japan resident, your data is handled under the Act on Protection of Personal Information (APPI): • We only use personal information for disclosed purposes. • We do not provide personal information to third parties without consent. • You have the right to request disclosure, correction, or deletion of personal information.

If you have questions about this Privacy Policy, please contact us: • Email: [email protected] • Platform: cunship.com